Returns & Exchanges
At SAMO ONDOH, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for items in their original, unused condition. Please ensure all tags and packaging are intact to qualify for a full refund or exchange.
Submit a Request
Log in to your account and navigate to your order history to submit a formal return or exchange request within 14 days of delivery.
Wait for Approval
Our customer service team will review your request and provide a Return Authorization number along with the specific return shipping address via email.
Pack and Ship
Securely pack the items in their original SAMO ONDOH packaging and ship them using a trackable courier service of your choice.
Processing and Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing