Frequently Asked Questions
Everything you need to know about shopping with SAMO ONDOH
Do you offer international shipping?
Yes, as the official global store, we provide worldwide shipping to most countries. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your bags made of genuine leather?
SAMO ONDOH is committed to conscious fashion. Most of our designs are crafted from high-quality vegan leather and premium synthetic materials that offer durability and a sophisticated aesthetic without using animal products.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various international payment gateways to ensure a secure and convenient checkout experience.
How should I care for my SAMO ONDOH bag?
To maintain the shape and finish of your bag, we recommend wiping it with a soft, damp cloth and storing it in the provided dust bag when not in use. Avoid prolonged exposure to direct sunlight or moisture.